Terms and Conditions

Last updated: [Insert Date]

1. Acceptance of Terms

By accessing and using flyymocaregarden.com (“the Website”), you agree to be bound by these Terms and Conditions. If you disagree with any part, please refrain from using our Website.

2. Website Use

2.1 Eligibility

You must be at least 18 years old to place orders. By using our services, you confirm you meet this requirement.

2.2 User Responsibilities

• Provide accurate and complete information when creating an account or placing orders
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorised account use
• Use the Website only for lawful purposes

2.3 Prohibited Activities

You may not:

• Use our Website in any way that could damage it or impair others’ use
• Attempt to gain unauthorised access to our systems
• Use automated systems to extract data from our Website
• Misrepresent your identity or provide false information

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, slight variations may occur, and we reserve the right to update product information without notice.

3.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after ordering, we’ll notify you promptly and offer alternatives or a full refund.

3.3 Product Categories

Our main product categories include:

• Garden power tools
• Gazebos
• Lawnmowers
• Planters & baskets
• Pressure washers
• Trellis & screening

4. Orders and Payments

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders at our discretion.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, though orders already placed will be honoured.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. For security, we don’t store your full payment details.

4.4 Order Confirmation

You’ll receive an email confirmation once your order is placed. This doesn’t constitute acceptance; we’ll confirm acceptance when we dispatch your order.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

5.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary based on location and customs processing.

5.4 Delivery Issues

You must inspect goods upon delivery and notify us within 48 hours of any visible damage or discrepancies.

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of delivery, provided:

• Item is in original condition (unused, undamaged, with all tags and packaging)
• Return request is initiated within 15 days
• Original proof of purchase is provided

6.2 Non-Returnable Items

For safety and hygiene, we cannot accept returns on:

• Used lawnmowers or power tools
• Opened pressure washers
• Custom-made trellis or screening cut to size

6.3 Return Process

1. Contact customer service at admin@flyymocaregarden.com with your order details
2. Receive return authorization and instructions
3. Package and ship your return
4. Wait for inspection and processing (3-5 business days)

6.4 Refunds

Approved refunds will be processed to your original payment method within 5-7 business days after we receive your return. Original shipping fees are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on this Website, including text, graphics, logos, and images, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

8. Liability Limitations

8.1 Product Use

You agree to use all products according to manufacturer instructions. We’re not liable for misuse or unauthorised modifications.

8.2 Website Availability

We strive to maintain uninterrupted service but can’t guarantee the Website will always be available or error-free.

8.3 General Limitation

To the fullest extent permitted by law, our liability for any claim related to your use of the Website or products is limited to the purchase price of the products in question.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use after changes constitutes acceptance of the modified Terms.

12. Contact Us

For questions about these Terms:

Flyymo Care Garden Shop
37 Canal St, Nottingham, GB NG6B 2LS
Email: admin@flyymocaregarden.com