Frequently Asked Questions

Welcome to Flyymo Care Garden Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium garden tools, delivery services, and customer support. If you can’t find what you’re looking for, please don’t hesitate to contact us at [email protected].

About Our Products

What types of garden products do you offer?
We specialise in high-quality garden power tools, gazebos, lawnmowers, planters & baskets, pressure washers, and trellis & screening products. Our carefully curated selection focuses on durable, professional-grade tools from premium brands like Kärcher, Bosch, and Mountfield to help you transform your outdoor space.
Are your products suitable for professional landscapers?
Absolutely! While our products are perfect for home gardeners, we specifically select tools that meet professional standards. Many of our power tools and lawnmowers are commercial-grade, offering the durability and performance that professionals require.
Do you offer seasonal products?
Yes, we regularly update our inventory to include seasonal essentials. Our steel gazebos are particularly popular in summer, while pressure washers and garden power tools are year-round favourites. Check our website regularly for seasonal promotions.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are processed securely through encrypted channels to protect your financial information.
Is my payment information secure?
Your security is our priority. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. For added security, we recommend PayPal for those who prefer not to enter card details.
Can I change my order after payment?
We process orders quickly to ensure fast delivery, so changes may not always be possible. Please contact us immediately at [email protected] if you need to modify your order, and we’ll do our best to accommodate your request.

Delivery Information

What are my delivery options?
We offer two convenient shipping options:

Standard Shipping (£12.95): Processed in 1-2 business days, delivered via DHL or FedEx in 10-15 days after dispatch with full tracking.
Free Shipping: Available for orders over £50, processed in 1-2 business days, delivered via EMS in 15-25 days after dispatch with basic tracking.
Do you deliver to my country?
We proudly serve garden enthusiasts worldwide, excluding only the most remote areas and parts of Asia. From our Nottingham base, we regularly deliver throughout Europe, North America, and other regions. If you have specific concerns about your location, please contact us before ordering.
Why does delivery take 10-25 days?
We carefully package your garden tools to ensure they arrive in perfect condition, which adds slight processing time. The delivery timeframe accounts for international shipping logistics and customs clearance. Rest assured, we dispatch all orders within 1-2 business days of payment confirmation.

Returns & Warranty

What is your return policy?
We offer a 15-day return policy from the date of receipt. If your gazebo, planter, or power tool isn’t perfect for your needs, simply contact our customer service team to initiate a return. Items must be unused and in original packaging with all accessories.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. We recommend using a tracked shipping method for returns.
Do your products come with manufacturer warranties?
Yes, most of our premium products come with manufacturer warranties that extend beyond our return period. Warranty information is included with your product documentation. Please retain your receipt as proof of purchase for warranty claims.

Customer Support

How do I contact customer service?
Our dedicated customer service team can be reached at [email protected]. We typically respond within 24 hours on business days. For faster service, please include your order number in your inquiry.
What are your business hours?
Our team is available Monday through Friday, 9:00 AM to 5:00 PM GMT. Emails received outside these hours will be answered the next business day.
Where is your physical location?
Our headquarters is located at 37 Canal St, Nottingham, GB NG6B 2LS. Please note this is an administrative office only – we don’t have a public retail store but welcome inquiries by appointment.

Still have questions? Our gardening experts are happy to help! Contact us at [email protected] for personalised assistance with your garden tool needs.